If you can only see an OST file at the above location, it's a sign that you're using IMAP, rather than POP3, to check your email.įound everything? Great! Now right-click scanpst.exe and select Run as administrator. Outlook 2010, 2013, 2016, 2019, and users of newer versions should find their personal folder file at: C:\Users\YOURUSERNAME\AppData\Local\Microsoft\Outlook
You also need to know the location of your PST file. If you haven't set up a POP3 email account, but fetch email using IMAP, you might not find the file.
Office 365 (2013 package): C:\Program Files\Microsoft Office\root\office15\. 64-bit Outlook 2013: C:\Program Files\Microsoft Office\Office15\. 64-bit Office 2013: C:\Program Files (x86)\Microsoft Office\Office15\. 32-bit Office 2013: C:\Program Files\Microsoft Office\Office15\. Office 365 (2016 package): C:\Program Files\Microsoft Office\root\office16\. 64-bit Outlook 2016 and newer: C:\Program Files\Microsoft Office\Office16\. 64-bit Office 2016 and newer: C:\Program Files (x86)\Microsoft Office\Office16\. 32-bit Office 2016 and newer: C:\Program Files\Microsoft Office\Office16\. You're looking for scanpst.exe in one of the following locations: Its location is dependent on your Outlook version. Outlook search may encounter issues if your Outlook personal folder file is corrupt.įirst, you need to find the repair tool. Repair Your Outlook Personal Folder File (.PST)Īnother option is to repair your Outlook personal folder file (.PST) using the Inbox Repair tool.
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